1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Giftjoy LLC (“Giftjoy,” “we,” “our,” or “us”).
Giftjoy LLC provides creative online design services, including personalized digital greeting cards, animated greetings, custom gift messages, and other personalized digital content for birthdays, anniversaries, holidays, corporate occasions, and special events. All products and services are delivered electronically.
By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use our services.
2. Eligibility and Customer Responsibilities
You must be at least 18 years old or the age of legal majority in your jurisdiction, whichever is greater, to purchase services through our website.
By placing an order, you agree to:
- Provide accurate and complete contact, billing, and order information.
- Use our website and services only for lawful purposes.
- Ensure that any information submitted for personalization is accurate to the best of your knowledge.
- Have the necessary rights or permissions to use any text, images, names, logos, or other materials you submit.
- Avoid activities that could compromise website security, interfere with service delivery, or violate the rights of others.
We reserve the right to take reasonable action when information is materially inaccurate, fraudulent, unlawful, or otherwise violates these Terms.
3. Description of Services
Giftjoy LLC offers creative digital services that may include:
- Personalized digital greeting cards.
- Animated greetings and digital messages.
- Custom messages for gifts and special occasions.
- Digital designs for birthdays, anniversaries, holidays, and celebrations.
- Corporate and other occasion-specific digital content.
The specific features, personalization options, format, price, and estimated delivery time for a service will be presented on the relevant website page or during checkout, where applicable.
Our services are digital. Physical products will not be shipped unless a particular offering expressly states otherwise.
4. Orders and Order Confirmation
Customers may place orders through the ordering process made available on our website.
Before completing a purchase, customers should review the selected service, personalization details, applicable price, and any other material order conditions.
An order confirmation acknowledges receipt of an order but does not necessarily constitute final acceptance if additional verification is reasonably required.
We reserve the right to decline, cancel, or refund an order when reasonably necessary due to suspected fraud, unauthorized payment, pricing or technical errors, unavailable services, or other legitimate operational or legal reasons.
If we cancel an order after payment has been collected, we will arrange any applicable refund to the original payment method, subject to applicable law and payment provider procedures.
5. Pricing, Taxes, and Payment
All prices and applicable charges will be disclosed before a customer completes an order.
Unless otherwise stated, prices are displayed in U.S. dollars. Applicable taxes or other mandatory charges will be disclosed as required by law.
Payment must be made through an available payment method presented during checkout.
By submitting payment information and completing an order, you represent that you are authorized to use the selected payment method and authorize the applicable charge for the order.
Payment transactions may be processed by third-party payment processors and financial institutions. Such transactions may be subject to their terms, verification procedures, and security requirements.
Giftjoy LLC does not intend to store full payment card numbers or card security codes on its own systems.
We do not charge recurring subscription fees unless a recurring payment arrangement is explicitly offered and disclosed to the customer before enrollment, including the applicable amount, billing frequency, and cancellation terms.
6. Digital Delivery
Our services are delivered electronically using the delivery method specified for the applicable order, such as email or an electronic link.
Customers are responsible for providing an accurate email address and maintaining access to the relevant email account or delivery destination.
Delivery times may vary depending on the service selected, the complexity of personalization, the information provided, and any stated processing time.
If a delivery issue occurs, customers should contact us so that we can investigate and, where appropriate, arrange redelivery, correction, or another reasonable resolution.
Delivery is considered complete when the purchased digital content has been made available to the customer through the agreed delivery method, subject to applicable law and the terms of the relevant service.
7. Personalization and Customer-Submitted Content
Customers may submit names, messages, images, logos, and other materials to personalize their digital content.
You retain ownership of the materials you own and submit to us. By submitting such materials, you grant Giftjoy LLC a limited, non-exclusive permission to use, reproduce, modify, and process them as reasonably necessary to create, deliver, and support your order.
You represent that you have the rights and permissions necessary for us to use the materials for these purposes.
You must not submit content that:
- Infringes another person's copyright, trademark, privacy, or other legal rights.
- Is fraudulent, unlawful, threatening, or intended to harass another person.
- Contains malicious code or is intended to compromise our systems.
- Violates applicable law or the rights of third parties.
We may decline or remove submitted content that reasonably appears to violate these Terms or applicable law.
We will handle submitted materials in accordance with our Privacy Policy and applicable legal obligations.
8. Intellectual Property and Permitted Use
Unless otherwise stated, Giftjoy LLC owns or has permission to use the website, its branding, original design elements, templates, graphics, animations, and other materials made available through its services.
Upon full payment, customers receive a personal, non-exclusive license to use the completed digital content for the intended personal or business occasion, subject to any specific license terms disclosed at purchase.
Unless expressly authorized, customers may not resell, redistribute as a standalone product, commercially exploit, or claim ownership of Giftjoy LLC's underlying templates, design assets, or other proprietary materials.
Customers retain rights in their own original content, subject to the permissions granted under Section 7.
Any broader commercial use, including corporate redistribution or resale, must be expressly authorized where required.
9. Refunds, Cancellations, and Corrections
Because Giftjoy LLC provides digital services, some orders involve custom work that may begin shortly after purchase.
Our refund and cancellation decisions will be handled in accordance with our separately published Refund and Cancellation Policy, which forms part of these Terms.
Unless otherwise stated in that policy:
- Before work begins: A customer may request cancellation, and we will review the request under the applicable cancellation terms.
- After personalized work begins: Cancellation or refund eligibility may depend on the work completed, the nature of the service, and applicable law.
- Incorrect or defective delivery: If digital content is not delivered as agreed or contains a material error attributable to us, customers may contact us for correction, redelivery, or an appropriate refund where warranted.
- Duplicate or incorrect charges: Customers should contact us promptly so that we can investigate and correct verified billing errors.
Nothing in these Terms excludes or limits any refund, cancellation, or other right that cannot lawfully be excluded.
Please review the Refund and Cancellation Policy before completing your purchase.
10. Customer Support and Billing Questions
We encourage customers to contact Giftjoy LLC directly if they have questions about an order, payment, delivery, or refund.
We will make reasonable efforts to investigate inquiries and resolve legitimate concerns promptly.
Customers should provide relevant order details when contacting support, but should not send full payment card numbers, security codes, passwords, or other sensitive authentication information by ordinary email.
If you believe a transaction was unauthorized or a billing error occurred, please contact us as soon as possible.
11. Prohibited Activities
You agree not to:
- Use our services for fraudulent, deceptive, or unlawful purposes.
- Submit false information or attempt unauthorized payment transactions.
- Interfere with website operations, security, or infrastructure.
- Attempt unauthorized access to accounts, systems, or customer information.
- Copy, exploit, or redistribute our proprietary materials except as expressly permitted.
- Use our services to infringe intellectual property or privacy rights.
- Engage in conduct that violates applicable laws or these Terms.
We may suspend access to our services or cancel affected orders where reasonably necessary to address suspected fraud, unlawful activity, security risks, or material violations of these Terms.
12. Third-Party Services
Our website may use third-party providers for payment processing, hosting, electronic communications, and other operational functions.
Third-party services may be governed by separate terms and privacy policies. Giftjoy LLC is not responsible for the independent operation of third-party services, except to the extent responsibility cannot be excluded under applicable law.
13. Service Availability and Changes
We aim to maintain reliable access to our website and services but do not guarantee uninterrupted or error-free operation.
We may modify, update, suspend, or discontinue features or services when reasonably necessary for maintenance, security, operational requirements, or business reasons.
Where a change materially affects an existing paid order, we will make reasonable efforts to provide an appropriate solution consistent with the applicable order terms and law.
14. Disclaimers
Our website and services are provided subject to these Terms and applicable law.
We make reasonable efforts to ensure that personalized digital content reflects the information submitted by customers. However, customers are responsible for reviewing their submitted personalization details for accuracy.
To the extent permitted by law, we do not guarantee uninterrupted website availability or that every service will be compatible with every device, email provider, or software environment.
Nothing in these Terms excludes any express commitment made to a customer at the time of purchase or any statutory protection that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Giftjoy LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
To the extent permitted by law, our total liability arising from a particular order will not exceed the amount paid to Giftjoy LLC for the specific service giving rise to the claim.
These limitations do not apply where prohibited by law, including liability that cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, and reasonable expenses arising directly from your unlawful use of our services, your material violation of these Terms, or your infringement of third-party rights through content you submit.
This provision does not apply to the extent a claim results from Giftjoy LLC's own unlawful conduct or other circumstances for which responsibility cannot legally be transferred to you.
17. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Our Privacy Policy should be read together with these Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute relating to these Terms or our services will be handled by a court of competent jurisdiction, subject to applicable consumer protection laws and any mandatory rights available to the parties.
Nothing in this section limits any non-waivable rights available to customers under applicable law.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be posted on our website with a revised effective date. Changes will apply as permitted by law.
We encourage customers to review these Terms periodically.
20. Contact Information
For questions about these Terms, orders, payments, digital delivery, or customer support, please contact:
Giftjoy LLC
Email: lindsayengland@giftjoyllc.com
Business address: 1901 Ulmerton Rd, Suite 625, Clearwater, FL 33762, USA
Phone: (386) 590-3292
Additional phone: (727) 632-1811