Privacy Policy - Giftjoy LLC

1. Introduction

Giftjoy LLC (“Giftjoy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our services, or interact with us.

Giftjoy LLC provides creative online design services, including personalized digital greeting cards, animated greetings, custom gift messages, and other digital content for birthdays, anniversaries, holidays, corporate occasions, and special events. Our services are delivered electronically.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information reasonably necessary to operate our website, provide our services, process transactions, and communicate with customers.

Depending on how you use our services, we may collect:

• Personal and contact information: Name, email address, billing information, and information provided when contacting customer support.
• Order and personalization information: Details of purchased services, personalized messages, names, dates, and other content submitted for customization.
• Payment and transaction information: Transaction references, order history, and payment-related information processed through third-party payment providers.
• Technical and usage information: IP address, browser type, device information, pages visited, and basic website usage data.

Payment information may be collected and processed by third-party payment processors under their respective privacy and security practices. Giftjoy LLC does not intend to store full payment card numbers or card security codes on its own systems.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Creating and delivering personalized digital greeting cards, animations, and custom messages.
• Processing orders and coordinating payment transactions.
• Sending order confirmations, delivery updates, and customer service communications.
• Responding to questions, requests, and complaints.
• Maintaining website functionality, reliability, and security.
• Detecting and preventing fraud, unauthorized transactions, and unlawful activity.
• Improving our services and customer experience.
• Complying with applicable legal, regulatory, tax, and accounting obligations.

We do not use personalization content for purposes unrelated to providing or supporting our services, except as permitted by law or with appropriate consent.

4. How We Share Information

Giftjoy LLC does not sell customers’ personal information for monetary consideration.

We may disclose information in the following circumstances:

• Service providers: Trusted providers that support website hosting, payment processing, electronic communications, security, and customer service.
• Payment providers: Payment processors, financial institutions, and payment networks as necessary to process transactions, verify payments, and prevent fraud.
• Legal compliance: When disclosure is necessary to comply with applicable law, legal processes, or valid governmental requests.
• Business protection: When reasonably necessary to protect our rights, property, customers, or others, or to investigate suspected fraud.
• Business transfers: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

We do not disclose personal information to third parties for their independent marketing purposes without an appropriate legal basis or consent where required.

5. Payment Security

Giftjoy LLC uses third-party payment service providers where applicable to facilitate payment processing.

Payment transactions are subject to the applicable provider's terms, privacy policy, security controls, and verification procedures. We do not intend to collect or retain full payment card credentials on our own systems.

Customers should submit payment information only through the designated payment interface provided during checkout.

Although we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain security, understand website performance, and remember preferences.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and meet legal or accounting requirements.

When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

8. Data Security

Giftjoy LLC uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to personal information is intended to be limited to individuals and service providers who need it for legitimate business purposes.

No website, electronic system, or data transmission method can be guaranteed to be entirely secure.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of certain personal information in a portable format.
• Opt out of certain data processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the appropriate privacy regulator.

To exercise an applicable privacy right, contact us using the details in Section 14. We may need to verify your identity before fulfilling a request.

Certain information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or resolve disputes.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment providers and operational tools.

Our contact and custom greeting request forms use FormSubmit to process submissions and email them to Giftjoy LLC. The information you submit, including your name, email address, message, and any request details, is shared with FormSubmit for this purpose. FormSubmit also provides spam verification. Please do not submit payment credentials or other sensitive information through these forms.

These third parties maintain their own privacy policies and practices. Giftjoy LLC is not responsible for the independent privacy or security practices of third-party websites and services.

We encourage customers to review the privacy policies of third-party services they use.

11. Children's Privacy

Our services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent. If we become aware that we have collected such information in circumstances where collection was not permitted, we will take appropriate steps to delete it.

Parents or legal guardians who believe a child has provided personal information to us may contact us to request its review or deletion.

12. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain processing activities.

Giftjoy LLC will honor applicable rights and provide legally required disclosures. Requests may be submitted using the contact information below.

Where applicable, individuals may also have the right to appeal a decision regarding a privacy request or contact their state privacy regulator.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, operational practices, technology, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Any additional notice or consent required by law will be provided where applicable.

We encourage customers to review this page periodically.

14. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact: